Privacy Policy

Orientations Inc.- Relo Network Asia, consisting of Orientations Inc. (USA), Relo Network Asia Holdings Pte., Ltd (Singapore), Relo Network Asia Hong Kong Limited, Relo Network Asia Malaysia Sdn Bhd, Relo Network Asia Shanghai Limited and Relo Network Asia Singapore Pte., Ltd is committed to information security and dedicated to protecting both the personal information of Orientations Inc.- Relo Network Asia’s customers and our business. If you have any questions about this Privacy Policy, please contact us at privacy@orientations.com.

Purpose

1.1 Orientations Inc.- Relo Network Asia is committed to protecting the personal information provided to us by Orientations Inc.- Relo Network Asia’s clients, and to adhering to all relevant privacy laws and regulations in each of our jurisdictions regarding the same. As a part of this commitment, we want Orientations Inc.- Relo Network Asia’s clients to understand how we treat their information.

2. Privacy Basics

2.1 Personal information for this policy refers to the United States National Institute of Standards and Technology’s definition of “personally identifiable information.” This definition includes any information that can be used to distinguish or trace an individual’s identity, or any other information that is linked or linkable to an individual, such as medical, educational, financial, and employment information.

3. Client Rights

3.1 Orientations Inc.- Relo Network Asia’s client’s may request a report of the personal information they have entrusted to us. To request a report of your personal information, please send a request to privacy@orientations.com.

3.2 Upon request, Orientations Inc.- Relo Network Asia will delete a client’s personal information unless it must be retained as described in section 6.3.2. Please note that if services initiated to us by the client have not been completed, this request may result in our inability to complete these services.

3.3 Orientations Inc.- Relo Network Asia websites will prominently display a link to this Privacy Policy to ensure our clients understand their options, and our commitment to their privacy.

4. Collection of Personal Information

4.1 Websites

4.1.1 Orientations Inc.- Relo Network Asia does not collect personal information from visitors to our website, unless you choose to provide such information to us via a webform.

4.1.2 Orientations Inc.- Relo Network Asia. websites use browser cookies to track usage of our websites. Anonymized data is used by analytics software installed on our sites, including Google Analytics, to give us an idea of how many people are using our sites and how they are using our sites. None of this information is personably identifiable. See the Orientations Inc.- Relo Network Asia Cookie Policy.

4.1.3 Orientations Inc.- Relo Network Asia may from time to time provide links to third-party websites, products, and services for informational purposes only. These links do not constitute an official endorsement by Orientations Inc.- Relo Network Asia, and clients should consider that these third parties have not agreed to abide by our policies when deciding to visit those sites or not.

4.2 General Collection

4.2.1 Orientations Inc.- Relo Network Asia collects personal information using the “minimum necessary” principle. Only personal information essential to completing services initiated to us by the client will be collected, used, and maintained.

4.2.2 To complete initiated services, we may require personal information such as, but not limited to:

Names, date of births, passport numbers, physical addresses, email addresses, mailing addresses, phone numbers, bank account information, credit card information, employment contract information, visa information.

4.2.3 Orientations Inc.- Relo Network Asia collects information deemed necessary to provide services through Microsoft Office 365 email, which is TLS encrypted and other methods.

Other methods of collection may include, but are not limited to, relocation management company portal sites, employer HR representatives, face to face meetings, telephone and fax, interaction with Orientations Inc.- Relo Network Asia’s websites and tools.

5. Usage of Personal Information

5.1 Orientations Inc.- Relo Network Asia uses personal information under the principal of “minimum necessary.” Only personal information essential to completing services initiated to us by the client will be collected, used, and maintained as a part of those services.

5.2 Orientations Inc.- Relo Network Asia may also use personal information for internal purposes such as auditing, data analysis, training, and research to improve Orientations Inc.- Relo Network Asia’s products, services, and communications.

5.3 In extreme circumstances, Orientations Inc.- Relo Network Asia may use personal information when failing to do so will result in imminent threat to a person’s life or public safety.

5.4 In extreme circumstances, Orientations Inc.- Relo Network Asia may use personal information as required to comply with valid requests from law enforcement or to aid internal investigations into unlawful activities.

5.5 Personal information collected by Orientations Inc.- Relo Network Asia from Orientations Inc.- Relo Network Asia’s clients is for business purposes and activities only. These include, but are not limited to:

  • completing services initiated to us by the client
  • for billing purposes
  • to contact clients about Orientations Inc.- Relo Network Asia’s provision of services
  • to maintain account details
  • to provide information on requests about Orientations Inc.- Relo Network Asia’s products and services
  • to undertake client satisfaction surveys and to tailor Orientations Inc.- Relo Network Asia’s information, services or products to improve and enhance those services and products provided to Orientations Inc.- Relo Network Asia’s clients
  • To promote brand awareness, provide information to our clients about life in Asia, and make them aware of products and services that may be of interest

6. Disclosure of Personal Information

6.1 Orientations Inc.- Relo Network Asia will not provide Orientations Inc.- Relo Network Asia’s client’s personal information to third parties, except where it is necessary to the provision of destination or other services that have been initiated to us by the client.

6.2 Orientations Inc.- Relo Network Asia, to complete services initiated to us by the client, may need to share personal information with other companies who have signed contracts affirming that they have read, understood, and agree to abide by Orientations Inc.- Relo Network Asia’s Privacy Policy and all relevant privacy laws. Whether foreign or domestic, all vendors must meet these same strict requirements.

6.3 Orientations Inc.- Relo Network Asia, to complete services initiated to us by the client, may need to share personal information with other companies who don’t have signed contracts affirming that they have read, understood, and agree to abide by Orientations Inc.- Relo Network Asia’s Privacy Policy. Orientations Inc.- Relo Network Asia will always make best efforts to introduce parties who are compliant with all relevant privacy laws, but we are unable to maintain vendor contracts with all parties whom we may introduce, based on the services that are requested. Orientations Inc.- Relo Network Asia will always make best efforts to confirm that consent has been provided by its clients before the introduction of such parties.

6.4 As a user of cloud services, Orientations Inc.- Relo Network Asia retains personal information on servers located in USA. Orientations Inc.- Relo Network Asia will take all reasonable steps to ensure that no person or entity breaches our policies or relevant laws regarding this data.

6.5 In the rare event that Orientations Inc.- Relo Network Asia. is required to disclose personal information to law enforcement agencies, government agencies or external advisors. Orientations Inc.- Relo Network Asia. will only do so in accordance with the applicable laws and regulations.

7. Staff Training

7.1 Orientations Inc.- Relo Network Asia will ensure that staff understand and follow procedures when handling personal information that adhere to regulatory standards and our privacy policy, including:

  • Regular training to ensure all staff are familiar with the requirements of this document to protect both client and company information assets.
  • Regular training on encryption best practices.
  • Regular training on data security best practices

8. Data Integrity

8.1 Orientations Inc.- Relo Network Asia must have accurate data to complete services initiated to us by the client, and we use all reasonable measures to ensure that the personal information entrusted to us is accurate.

8.2 If a client believes their personal information entrusted to us is inaccurate in anyway, they should contact their consultant, or email us at privacy@orientations.com.

9. Data Security, Retention, and Disposal

9.1 Data Security

9.1.1 Orientations Inc.- Relo Network Asia is committed to information security, and industry best practices are used at operational, procedural, and policy levels to systemically protect personal information entrusted to us from loss or unauthorized access, destruction, use, modification or disclosure.

9.1.2 Data is kept within Orientations Inc.- Relo Network Asia’s dedicated server hosted in the USA. We limit access to personal information in several ways,

9.1.3 Within Orientations Inc.- Relo Network Asia’s dedicated server we maintain strict access control over same via active directory permissions using principals of access enforcement, separation of duties, and least privilege. This dedicated server is accessible only through an encrypted network. Authorized users may be given access outside of the physical offices, if required.

9.1.4 Orientations Inc.- Relo Network Asia staff are required to use strong passwords on all logins. The weakest password format allowed is 15 random characters: including uppercase, lowercase, numbers, and special characters.

9.1.6 If Orientations Inc.- Relo Network Asia experiences a security breach involving the loss of private information, we will:

  • Notify impacted clients in writing.
  • Assist impacted clients in preventing or limiting negative impacts of the breach.
  • Outline what steps have been taken to remedy the problem which lead to the breach.

9.2 Data Retention

9.2.1 The Orientations Inc.- Relo Network Asia. retains personal information using the “minimum necessary” principle. Only personal information essential to completing services initiated to us by the client should be collected, used, and maintained.

9.2.2 Orientations Inc.- Relo Network Asia will keep only data required for compliance with a legal obligation to which Orientations Inc.- Relo Network Asia is subject, after service provision has been completed.

9.4 Data Disposal

9.4.1 Orientations Inc.- Relo Network Asia will dispose of personal information that is no longer required to complete services initiated to us by the client on a standard schedule, unless it must be retained as described in 6.3.2 above.

10. Changes to this Policy

10.1 This policy may be reviewed and amended from time to time without notice to reflect current law and continual improvements to the Orientations Inc.- Relo Network Asia’s ability to protect personal information. These changes will be displayed publicly on this page, which represents the official privacy policy of the Orientations Inc.- Relo Network Asia.

11. Questions or Inquiries

11.1 If clients have any questions or inquiries about Orientations Inc.- Relo Network Asia’s personal information practices or about this Privacy Policy, please feel free to send an e-mail to privacy@orientations.com.